SALES TEAM: +44 (0)1392 340 353

Delivery and Returns

Delivery:

All UK mainland deliveries are shipped by DHL and will require a signature on delivery. You will receive a notification by email and text if you have provided us with your mobile number indicating date of delivery and usually a 2 hr window which may be changed if you wish.

The cost is £6.99

International shipments are sent via Royal Mail International signed for and tracked to most destinations.

The cost is £15.99

CURRENCY:

Prices are quoted in UK £ Sterling and are inclusive of VAT. For international (non-UK) customers, local import duties may be payable by the recipient on receipt of the order. For bespoke items we are able to deduct the VAT for Customers outside of the EU when the balance is payable.

We would like you to be 100% satisfied with your purchase and offer a simple and stress-free returns policy in the event that you are not.

Returns Policy:

Exchanges or Refunds non bespoke items. Provided the item is within 21 days of receipt of your order and is in ‘as new’* condition you can return it to us for either a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. Please follow the instructions under ‘Returns Procedure’ below.

* the product must be unworn and in a re-sellable condition with all swing tickets attached. In instances where a product shows obvious signs of use, it will not be accepted and will be returned to the customer.

Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty. If you have damaged your product in an accident, or through sustained and long-term use, then please contact us as it is likely that we’ll be able to repair it for you at a small charge.

If a faulty item has been worn it must be clean and freshly laundered before being returned. All dirty or unwashed worn garments will be rejected and returned to the customer.

Faulty Goods. Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Faulty items will be replaced, repaired or refunded at the discretion of the Flying Changes Customer Services team following evaluation. Where economically viable, we will always seek to repair an item, at our cost, as a first resort. In instances where this is impractical we will then opt to swap your faulty product with a like-for-like replacement. In the event that we are out of stock, we will refund you the cost of the product in full. In all instances where manufacturing faults are identified, the customer’s return postage costs will be refunded.

Refunds bespoke items:

Every garment is 100% individually tailor-made and handmade according to the customer’s preferences. Hence, we DO NOT accept returns for any reason except production error. We will however, always endeavour to work with our customers and make any changes that are feasibly possible to the garment at cost,  if for any reason a change to the design is required.

Returns procedure:

Please email us at sales@flying-changes.com, outlining the nature of the return. Please include your Order ID and Order Date.

Please then return the product to Flying Changes, Little Park, Breach Lane, Royal Wootton Bassett, Wiltshire, SN4 7QW

You are liable for the package and its contents until received by us. We therefore strongly recommend that all returns to us are sent via a Recorded service.

When we receive your return we will process it quickly and will refund you on any monies owing directly to the card you used to purchase your original item(s).or via Paypal.

Return postage costs

For all items returned for an exchange or refund, postage costs fall to the customer. For all items returned as faulty, and accepted as so by us, the postage costs will be reimbursed by Flying Changes to the customer at a rate equivalent to Royal Mail’s First Class Recorded service (UK customers) or Royal Mail’s International Signed For service (international customers).

Amending an Order:

If you would like to amend your order, please call customer services on +44 (0) 1392 340 353 or email sales@flying-changes.com

Please note it may not be possible to amend an order for a bespoke item if the production has already commenced.

LET’S CONNECT

 

Our experienced sales team are here to help either by email or telephone but if you are just looking for a little inspiration why not take a look at our Facebook or Instagram pages. We love to hear from our customers so please feel free to post comments and photos on our pages!

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