SALES TEAM: +44 (0)1392 340 353

Terms and Conditions

Accuracy of Product Information

We have taken every measure to provide accurate product images for each product for sale on the site. However, individual differences between, e.g, Internet browsers or monitor colour contrasts are outwith our control and we cannot be held responsible or liable for any differences in colour between the image and the actual product.

Liabilities:

The products sold on Flying-Changes.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from jottnar.com.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

Your Contractual Obligations to us:

You confirm to us that:

  1.  you are legally capable of entering into a binding contract in respect of the product(s) you are ordering;
  2. all information and details provided to us (including on your registration and order) are true, accurate and up-to-date in all respects and at all times;
  3.  you will comply with your obligations on your use of the website as set out in these terms and conditions below.

Your use of the Website:

You agree that in using our website you will not:

  1. use the website for any unlawful purpose;
  2. use the website in any way that interrupts, damages, impairs or renders the website less efficient;
  3.  transfer files that contain viruses, trojans or other unlawful programs;
  4. access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the website’s security measures;
  5. email or otherwise disseminate any content which is defamatory, obscene or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, age, disability or otherwise;
  6. advertise or promote third party or your own products or services including by way of the distribution of “spam” email;
  7. use the website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to our website at any time without notice if we have reasonable grounds to believe that you have breached any of these terms and conditions. This will not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

Order Confirmation:

You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please call customer services on +44 (0)1392  340353 or email sales@flying-changes.com

You will receive a further email upon successful despatch from our warehouse of your product. Or when a bespoke item is ready for dispatch and a payment of a remaining balance is required. You will receive a notification from our courier specifying a delivery date which may be changed if you wish.

Delivery:

All UK mainland deliveries are shipped by DHL and will require a signature on delivery. You will receive a notification by email and text if you have provided us with your mobile number indicating date of delivery and usually a 2 hr window which may be changed if you wish.

The cost is £6.99

International shipments are sent via Royal Mail International signed for and tracked to most destinations.

The cost is £15.99

CURRENCY:

Prices are quoted in UK £ Sterling and are inclusive of VAT. For international (non-UK) customers, local import duties may be payable by the recipient on receipt of the order. For bespoke items we are able to deduct the VAT for Customers outside of the EU when the balance is payable.

We would like you to be 100% satisfied with your purchase and offer a simple and stress-free returns policy in the event that you are not.

Returns Policy:

Exchanges or Refunds non bespoke items. Provided the item is within 21 days of receipt of your order and is in ‘as new’* condition you can return it to us for either a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. Please follow the instructions under ‘Returns Procedure’ below.

* the product must be unworn and in a re-sellable condition with all swing tickets attached. In instances where a product shows obvious signs of use, it will not be accepted and will be returned to the customer.

Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty. If you have damaged your product in an accident, or through sustained and long-term use, then please contact us as it is likely that we’ll be able to repair it for you at a small charge.

If a faulty item has been worn it must be clean and freshly laundered before being returned. All dirty or unwashed worn garments will be rejected and returned to the customer.

Faulty Goods. Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Faulty items will be replaced, repaired or refunded at the discretion of the Flying Changes Customer Services team following evaluation. Where economically viable, we will always seek to repair an item, at our cost, as a first resort. In instances where this is impractical we will then opt to swap your faulty product with a like-for-like replacement. In the event that we are out of stock, we will refund you the cost of the product in full. In all instances where manufacturing faults are identified, the customer’s return postage costs will be refunded.

Refunds bespoke items:

Every garment is 100% individually tailor-made and handmade according to the customer’s preferences. Hence, we DO NOT accept returns for any reason except production error. We will however, always endeavour to work with our customers and make any changes that are feasibly possible to the garment at cost,  if for any reason a change to the design is required.

Returns procedure:

Please email us at sales@flying-changes.com, outlining the nature of the return. Please include your Order ID and Order Date.

Please then return the product to Flying Changes, Little Park, Breach Lane, Royal Wootton Bassett, Wiltshire, SN4 7QW

You are liable for the package and its contents until received by us. We therefore strongly recommend that all returns to us are sent via a Recorded service.

When we receive your return we will process it quickly and will refund you on any monies owing directly to the card you used to purchase your original item(s).or via Paypal.

Return postage costs

For all items returned for an exchange or refund, postage costs fall to the customer. For all items returned as faulty, and accepted as so by us, the postage costs will be reimbursed by Flying Changes to the customer at a rate equivalent to Royal Mail’s First Class Recorded service (UK customers) or Royal Mail’s International Signed For service (international customers).

Amending an Order:

If you would like to amend your order, please call customer services on +44 (0) 1392 340 353 or email sales@flying-changes.com

Please note it may not be possible to amend an order for a bespoke item if the production has already commenced.

Contact and Support:

Your call or email will be answered by someone who uses and closely understands our product and every enquiry will be answered  as promptly as possible.

During Olympia, Badminton and the National Dressage Championships, our response may be slower than at other times.

Our hours of business are 10am to 4pm, Tuesday to Friday. We however, often answer emails outside of these hrs and may also be contacted via our Facebook page.

Email: sale@flying-changes.com

Telephone: +44 (0) 1392 340 353

Mail: Flying Changes, Little Park, Breach Lane, Wootton Basset, Wiltshire, SN4 7QW

Product Care:

All of our garments are designed to be worn as an equestrian product, and therefore to withstand reasonable weather conditions. If a wool fabric has been chosen, it may not be expected to withstand, extreme weather conditions, such as continuous torrential rain to the same degree as the technical fabrics and care should be taken to protect the garment in such circumstances.

In order to achieve an optimum performance, from your garment, you should take reasonable care to protect and look after your product.

Each product contains integral care labels which should be strictly adhered to. In most instances it will state hand wash only, these are our recommendations to further enhance the life and performance of your product. If you have any queries at all in relation to our products, please do not hesitate to contact us.

Please also ensure that the item is stored carefully when not in use. Flying Changes will not be liable for any damage that results from contravening these instructions.

 

LET’S CONNECT

 

Our experienced sales team are here to help either by email or telephone but if you are just looking for a little inspiration why not take a look at our Facebook or Instagram pages. We love to hear from our customers so please feel free to post comments and photos on our pages!

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